Shipping & returns
Planning guidance for wholesale orders. Exact commitments are confirmed in your quote and order paperwork.
Lead times and transit
Lead times depend on inventory, finishing (for example garment dye), decoration handoff, and carrier transit. We provide a committed window on your quote or order acknowledgment, not from generic website copy alone.
Domestic shipping
Most wholesale orders ship via commercial parcel or LTL carriers. Service level (standard vs expedited) and billing party (prepaid vs collect) are confirmed per order.
International
International buyers are responsible for duties, taxes, customs filings, and any product compliance in the destination country unless the invoice explicitly states otherwise.
Claims and returns
Wholesale claims can cover clear defects, shortages, or mis-picks versus confirmed order details. Contact support quickly with photos and your order reference. Approved claims may be resolved by replacement, credit, or refund based on claim type and documentation.
Need a binding date?
Send line items, quantities, ship-to, and in-hands date through Request a quote.
This page is provided for clarity only and is not tailored legal advice. blankup may update these policies; the version posted on this site applies unless a signed agreement says otherwise.