Can I return an order after production starts?

After production starts, returns are accepted only for defective units.

Can I cancel an order?

Orders can be cancelled only before production starts. Confirm the order details before production begins.

When are refunds available?

Refunds are available only for defects. Contact blankup with the order reference and details of the issue.

Shipping, cancellations & defects

Delivery

Worldwide delivery is supported. Delivery options, timing, and charges are confirmed in writing for the specific project.

Individual packing, kit assembly, and shipping to multiple addresses are available. Customers cover all shipping costs, confirmed with the delivery plan.

Tracking numbers are provided for every shipment.

Local drop-off is available in LA County and Orange County by arrangement.

Cancellations

Orders can be cancelled only before production starts.

Returns and refunds

After production starts, returns and refunds are available only for defective units.

To report a defect, contact us with the order reference and details of the issue.

Report an order issue

Common questions

Can I return an order after production starts?: After production starts, returns are accepted only for defective units.
Can I cancel an order?: Orders can be cancelled only before production starts. Confirm the order details before production begins.
When are refunds available?: Refunds are available only for defects. Contact blankup with the order reference and details of the issue.

This page is provided for clarity only and is not tailored legal advice. blankup may update these policies; the version posted on this site applies unless a signed agreement says otherwise.