Frequently asked questions
26 answers, or browse by topic below.
Ordering & samples
What are your minimums?
Apparel starts at 12 pieces per design and color. Accessory minimums vary by style, including 50 or 500 pieces. Custom garment dye requires 500 pieces. The apparel minimum applies to blanks and decorated garments. Your written quote confirms the minimum for the selected style and color.
Related: Browse the blank catalog
Link to this answerHow is my order priced?
Your written quote covers your chosen garments, decoration, quantity, packing, and delivery needs. Advertised package prices are planning estimates; the quote confirms the price for your order. Quotes are free. We reply within 24 hours and prepare written pricing once the details are confirmed.
Related: How pricing works · Request a quote
Link to this answerHow does payment work?
Getting a quote costs nothing and commits you to nothing. If you decide to go ahead, your written quote spells out the payment terms for your order, including any deposit, before production starts. You approve the pricing, the mockup, and the timeline in writing first, so there is never a charge you didn't see coming.
Related: Request a quote
Link to this answerDo you offer physical samples?
Physical samples are available for customers who commit to an order. Sample details, costs, and timing are confirmed with the project.
Related: Request a quote with samples
Link to this answerCan you add my labels and packaging?
Custom neck labels, clip labels, hangtags, branded packaging, folding, polybagging, size stickers, and UPC barcode labeling are available. Include the details in your quote request.
Link to this answerCan I reorder the same garments and design?
An unchanged reorder keeps the same blanks, colors, decoration specifications, and pricing as the original order. A fresh quote is needed when you change the order.
Related: Start a reorder
Link to this answerHow many of each size should I order?
For a general adult group, a reliable split is about 10-15% S, 25-30% M, 25-30% L, 15-20% XL, and 10% 2XL, rounding toward M and L. For teams under about 30 people, collecting real sizes beats any curve. Include your headcount or collected sizes in the quote form and we sanity-check the split before production.
Related: Size breakdown guide · Size guide
Link to this answerDo you work with startups and small teams?
Yes. Share your project requirements and we will confirm available options, minimums, and written pricing for the run.
Related: Startup merch · School club merch
Link to this answerDo prices decrease with quantity?
Yes. Per-piece pricing drops as quantity grows because setup costs spread across more garments. Pricing improves noticeably at 25+ pieces, and 50+ is usually the best value for hoodies and hats. We reply within 24 hours and confirm exact pricing in writing once the details are settled.
Related: How pricing works
Link to this answerHow do I continue an existing quote or order?
The fastest way is to reply to your confirmation email, which keeps everything in the same thread. Every request also gets an 8-character reference (on the success screen and in the confirmation email). Save it: if you email later, start a new note on Contact, or reorder, paste that reference so we can match it to the same project. No reference? Company name, approximate date, or project name still works.
Related: Contact support · Reorder
Link to this answerDo I need an account to order?
No. Quotes, proofs and orders all work by email, with no account and no password. A blankup OS workspace keeps briefs, size collection links, proof approvals, written quotes and reorders in one place. Approved paid plans add AI brief reading and planning tools. Sign-in is one emailed link.
Related: Organization accounts
Link to this answerWhat blanks do you use?
We stock blanks we'd wear ourselves, not the cheapest thing on the sheet: tees from a light 140 GSM retail fit through 250 GSM heavyweight, and fleece for hoodies, crewnecks, and sweatpants from a stocked 215 GSM up to 500 GSM. Every style lists its weight, fabric, and fit, or tell us the feel you're after and we'll recommend options on your quote.
Related: Browse the blank catalog · Choosing blank apparel
Link to this answerWhat if my order arrives wrong or damaged?
Check your order when it lands and contact us with the order reference and details if anything is misprinted, damaged, or short. We review defective units and confirm the available resolution. Custom decorated goods cannot be returned for a change of mind, which is why every order gets a written quote and an approved mockup before production.
Related: Shipping & returns
Link to this answerDecoration & artwork
Do you offer custom decoration (screen printing, embroidery, DTG)?
Decoration options, including screen printing, embroidery, and DTG, are reviewed for each project. Artwork and design are typically a separate commission. Customers work with available designers or artists and agree the rate together in the portal. File prep guidelines are in the quote form when you choose custom print.
Related: Screen printing · Embroidery · Screen printing vs DTG
Link to this answerWhat file formats do you accept for decoration?
We accept AI, EPS, SVG, PDF, and high-resolution PNG files. Screen printing requires vector artwork. Full guidelines are in the custom print section of the quote form.
Link to this answerHow do I know if my logo file is print-ready?
Send the artwork you have with your quote request. File requirements are confirmed for the selected decoration method. Artwork vectorization is available for an additional fee based on the complexity of the artwork.
Related: Print-ready artwork guide
Link to this answerWill I see a proof before production?
Every order receives a visual proof for approval before production begins.
Link to this answerCan you help with design direction?
Artwork and design are typically a separate commission. Customers work with available designers or artists and agree the rate together in the portal. If you have a logo or concept, we help translate it into clean print or embroidery output.
Related: Try the Design studio
Link to this answerHow do revisions and approvals work?
Every decorated order gets a digital mockup to approve before production. We adjust artwork size, placement, and colors until it looks right, and nothing prints without your sign-off. Changes requested after approval can affect cost and timeline, and we confirm any impact in writing before proceeding.
Link to this answerDo I own my artwork and designs?
Yes. Your artwork stays yours, and so does anything we help you refine for print. You can resell what we produce: creators, brands, and clubs sell our work at drops, events, and online. We only ask that you have the rights to the artwork you send us, which matters most for logos, licensed characters, and university marks.
Related: Print-ready artwork guide
Link to this answerTimelines & shipping
How long does production take?
Standard decorated orders take 2 to 2.5 weeks after order confirmation and payment, finalized artwork, and all order details are received, through arrival. Rush orders take 1 to 5 business days after finalized artwork and all order details are received, with rush fees, through arrival. Your written quote confirms the timing for your project.
Related: Rush production
Link to this answerHow fast can you produce custom merch?
Production timing depends on blank availability, decoration method, approvals, and shipping distance. Share the required date in your quote request and we will confirm feasibility and timing in writing.
Related: Rush custom merch
Link to this answerCan you pack kits and ship to multiple addresses?
Individual packing, kit assembly, and shipping to multiple addresses are available. Customers cover all shipping costs, confirmed with the delivery plan.
Related: Delivery details
Link to this answerDo you ship internationally?
Yes. Worldwide delivery is supported. Delivery options, timing, and charges are confirmed in writing for each project. Include your destination in the quote form.
Link to this answerWhat happens if my deadline is at risk?
We confirm a delivery window in writing before production starts, and we don't commit to dates we can't hit. If anything threatens that window, like a blank going out of stock or artwork needing another pass, we tell you immediately and work out the fastest path with you rather than letting the date slip quietly. Tell us your hard deadline in the quote form and we plan the run around it.
Related: Rush production
Link to this answerDo you ship nationwide?
Yes. We ship anywhere in the US via commercial parcel or freight for larger runs. Tracking numbers are provided for every shipment. Delivery windows are confirmed in writing on your quote.
Related: Shipping & returns
Link to this answerStill deciding?